COVID UPDATE 9/10/20

OUR COMMITMENT TO YOUR HEALTH & SAFETY

THE SAFETY AND HEALTH OF OUR GUESTS REMAINS OUR TOP PRIORITY.

 

Dear Guest,
We look forward to welcoming you to The Inn at Rancho Santa Fe. In anticipation of your arrival, we
would like to make you aware of property changes due to the current circumstances: 

 

The Inn at Rancho Santa Fe is once again welcoming guests.

As always, the health and safety of our guests and associates remains our top priority and we are proud to be going above and beyond all state and health department guidelines to ensure the strictest standards are in place.

The safety and well-being of our guests and employees is always our top priority. Effective May 1:
In compliance with San Diego County’s public health order, a face covering is required for all
persons age two and up, including hotel guests, when in public areas (such as lobbies or outlets)
or within six feet of another person from a different household.

The Inn at Rancho Santa Fe is once again welcoming guests for overnight stays and for meetings/events. 

The pool area is open, please note that reservations are required in order to enforce adequate
social distancing. Please contact the front desk at 858-756-1131 to sign up for pool time.
Reservations are currently limited to one two-hour time period per room per day. Due to local
guidelines the Jacuzzi is closed until further notice.

The spa is open from 10:00am-6:00pm and offering massage services in an indoor or outdoor
setting. Reservations can be made by calling 858-381-8255.

The fitness center is open with limited capacity (2 guests at a time). Guests can sign up for a
reservation time by contacting the front desk at 858-756-1131.

Our team at Morada looks forward to serving you. Morada is open, with outdoor seating only,
between the hours of 7:00am and 9:00pm. Masks are required until seated. Reservations are
encouraged, and can be made via theinnatrsf.com or by calling 858-381-8289. Room service is
also available from 7:00am to 9:00pm.

The Huntsman is open Tuesday through Saturday from 5pm-9pm and following updated
guidelines* regarding alcohol service and outdoor seating only.

*Effective July 1: In compliance with San Diego public health order, bars are no longer able to serve
alcohol without purchase of food. Alcohol will only be served with food purchase to guests when
seated at a table or through room service.

Valet service is not available at this time. Complimentary self-parking is included in our resort fee.
Please park in any available space in the valet or guest parking areas and proceed to the front
desk to check in.

Please note that we are not able to offer a daily housekeeping service during your stay at this time.
Please call the front desk to request any items you may need throughout your stay. For guests
staying longer than four days please arrange a time with the front desk for one day of light
housekeeping.

Effective July 1: In compliance with San Diego public health order, bars are no longer able to
serve alcohol without the purchase of food. Alcohol will only be served with food purchase to guests
when seated at a table or through room service.

 

We are waiving any cancellations through June 30th arrival.  Please contact us if you have any concerns about your upcoming or making a future reservation.

Again, we want to extend our sincere gratitude to you for your patronage and our team looks forward to
welcoming you. If you have any questions, concerns, or requests, please do not hesitate to bring them to our
attention.

 

A LETTER FROM THE GENERAL MANAGER

I appreciate the trust you place in our hotel and staff when you stay with us. The security and safety of our guests and team members, remains our highest priority.

Our hotel was built with the spirit of hospitality in mind and it is in that spirit that we show care and concern at every level. We are in the business of serving people and I want to personally update you on the situation with COVID-19 (the coronavirus) and the steps we are taking to ensure your health and safety both now and in the future.

While there have been no cases reported at The Inn at Rancho Santa Fe, in an abundance of caution, The Inn at Rancho Santa Fe leadership teams are in regular contact with the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), as well as state and local health departments and other global health organizations to make sure our staff have the most up-to-the-minute information to verify the actions we’re taking are comprehensive and appropriate.

I know I speak for every member of our The Inn at Rancho Santa Fe family when I say that we take the greatest pride in the role we play in the lives of our customers, personally and professionally. I want you to know that you can continue to rely on us. So, the next time we have the privilege of welcoming you to The Inn at Rancho Santa Fe, you can know our commitment remains as steadfast as ever. For more information please refer to CDC guidelines and updates.

Thank you,

Michelle Yanagi

General Manager

 

Our Top Priority – Our Guests: COVID-19 update and cancellation policy.

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